Car-Wal Garage Doors, Your Residential and Commercial Garage Door Specialist in South Western Ontario!

We contacted Door Design after our home had water come into the garage during a rain storm. This resulted in the garage door opener failing to open or shut. A representative attended our home, he was… Read more We contacted Door Design after our home had water come into the garage during a rain storm. This resulted in the garage door opener failing to open or shut. A representative attended our home, he was polite and courteous I did not see him connect any instrumentation to the unit to make a diagnosis. It appears that the representative based his diagnosis on hearing ten "clicking" sounds and observing the light bulb flashing ten times from the opener, I was advised in essence this was the opener doing a self diagnosis. With this he deduced that the logic board had been damaged and we required a new one, the cost of a new logic board and labour would be around $200-$250. He provided us with an alternative which was to consider getting a new unit for an additional $100- $150.00 instead of getting just the Logic Board as it would have a warranty. I advised that we would think about it. We paid for his home visit and as a result of his diagnosis opted to order a login board directly from the manufacturer instead of buying a whole new unit or having anyone come in to do the labour. After I received the new Logic Board, I installed it according to the instruction but the garage door still did not work. I decided to call the manufacturer in Arizona, the representative on the phone was very helpful and patient, he guided me through the trouble shooting process and we both discovered that the logic board was not the issue, it turned out to be the sensors located near the bottom of the garage door. I still don't know why the representative that came to my home could do what rep on the phone did, anyway I contacted Door Design to request a refund based on their incorrect diagnosis of my problem and the needles ordering of the new logic board. I was advised by the manager that she would bring my complaint up with the owner, Gord and that they would call me back the upcoming Thursday. As it turns out I had to call them back the following Monday because no one called me. When I spoke with the employee, Susan she advised me that I was out of luck despite the incorrect diagnosis, I was told that they had to use their gas to get to my residence and a refund of the home assessment would be out of the question. I understand that the company did have to use their resources to attend my home but I believe that they have a responsibility as the "authorized" professionals to get the diagnosis right. Can you imagine if I had ordered a whole new unit as was the suggested to me! I never would have realized that all I need was two fairly inexpensive sensors and would have wasted over $350.00 needlessly. I believe a refund for the home evaluation/assessment in this situation is warranted and I am disappointed that Door Design would not honour their proclaimed reputation of "honesty and integrity".
J.M.

There was an error in the manufacture of the door. It was caught by installers and corrected as soon as part was delivered. Otherwise all ratings would have been excellent.

We had a great experience installing a tricky custom built door. Not only was the door professionally installed, our technical swept and cleaned the garage on finishing the job way beyond the call of… Read more We had a great experience installing a tricky custom built door. Not only was the door professionally installed, our technical swept and cleaned the garage on finishing the job way beyond the call of what was required. There was a real sense of commitment to quality that was very refreshing and would lead me to recommend these guys to anyone.

I would not hesitate to use Carwal again, and recommend them to others. Excellent, prompt, reasonable cost. Capable, pleasant techician. Work done on time.

Excellent service and in a timely manner!

The only problem I have is that yhe door does not open all the way back. The person although was very nice and did a great job said that he couldnt do anything about it. Every house on our street that… Read more The only problem I have is that yhe door does not open all the way back. The person although was very nice and did a great job said that he couldnt do anything about it. Every house on our street that had a new door with modifications done all there doors go right up ours dont If I were 5-9 I would hit my head on the door. The opener has adjustment screwes to be adjusted. This is only thing I dont like. I was going to contact you but we were away for 3 weeks and just returned yesterday. It would be nice to have this fixed as many people have asked about the door and where we bought it I have not told anyone at this time. That is the only thing others on our street don't like as to why it don't go all the way back
Thank You
John Guerra