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London | Mount Pleasant | Guelph | Goderich | Orillia
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London | Mount Pleasant | Guelph | Goderich | Orillia
Easy door opener
We were very pleased with the installation by Damion. He was polite and explained the mechanics of the automatic garage door opener. Damion is an asset to this company.
Excellent
Excellent Customer Service
Looks Awesome!!!
Very Happy with the Service and Timeline!!!
Installed product:
Acadia 138 Classic CC Garage DoorNo Show with notice on multiple occasions
From the time I had my door installed 2016 to service calls today (2021) they frequently no show for scheduled appointments. They don't call to advise they won't be there in advance and often… Read more From the time I had my door installed 2016 to service calls today (2021) they frequently no show for scheduled appointments. They don't call to advise they won't be there in advance and often its hours after the scheduled appointment they call to advise they won't be coming.At times I drove in 45 minutes to meet them at the house I was building in a different city to have them no show. Just had a service call today for between 9:00 and noon and they called at 2:00 to say they wouldn't be here
Often no show for scheduled appointments
From the time I had my door installed 2016 to service calls today (2021) they frequently no show for scheduled appointments. They don't call to advise they won't be there in advance &… Read more From the time I had my door installed 2016 to service calls today (2021) they frequently no show for scheduled appointments. They don't call to advise they won't be there in advance & often its hours after the appointment they call to advise they won't be coming. twice I drove in 45 minutes to meet them at the house I was building in a different city to have them no show. Just had a service call today for between 9:00 and noon & they called at 2:00 to say they wouldn't be here. I'm done
Good luck if anything goes wrong
In only a few years, the plastic around the window faded. Called and spoke to Robin who said she would send someone out. To expedite the process, I sent some pictures. No one ever came out and I had… Read more In only a few years, the plastic around the window faded. Called and spoke to Robin who said she would send someone out. To expedite the process, I sent some pictures. No one ever came out and I had to initiate all future correspondence. Just a brutal company to deal with. Once they have been and gone, good luck getting any service from them, I would NEVER deal with these people again - just BRUTAL!
Company response:
Mr Marando, We apologize for the inconvenient cause by your window frame fading. You have purchased a top-of-the-line garage door and we understand that you want to keep it in original condition. We have submitted a claim to the manufacturer of the door for the fading of your window frames. Because nothing is specified about frame fading in the manufacturer’s warranty, the protection is limited to one year. This claim was refused since the condition appeared only after 4½ years. We have filled an appeal to this claim but we were told a second time that this condition was not guarantee after 4½ years. As an installer we can’t assume a product defect that we are not responsible for. The best solution is to paint the frames. We can provide advice if you wish to do so.Shop doors
Installed quickly and professionally. Instructions regarding cleanup were followed. No issues. Very satisfied.
